Provide support to internal users through our ticketing system, resolving technical issues efficiently and meeting established SLAs.
Effectively troubleshoot and resolve hardware and software support issues for all employees.
Provide dedicated support for Microsoft 365 (M365) and Google Workspace administration and user issues.
Administer and support our Jamf Pro environment for macOS device management, ensuring security and compliance.
Provide comprehensive support for both macOS and Windows operating systems.
Handle user lifecycle management, including the onboarding and offboarding of users, ensuring a seamless process for new hires and departing employees.
Support laptop allocation to new joiners, coordinating with HR and the workspace team for remote joiner asset allocation.
Update and manage the asset management system to maintain an accurate inventory of all IT assets.
Participate in IT infrastructure maintenance, including system building, imaging, and deployment processes.
Create and maintain accurate documentation for support procedures and common issues.
Requirements
Proven experience ( 3+ years) in a similar IT support, Help Desk, or Systems Administration role.
Strong technical knowledge of macOS administration and Windows laptop administration.
Expert-level troubleshooting skills for both macOS and Windows environments.
Knowledge and experience in administering Google Workspace (G Suite) and Microsoft 365 (M365).
Familiarity with macOS management, preferably with experience in Jamf Pro.
Knowledge of modern device management concepts, including Microsoft Intune (endpoint management).
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