Watch Officer supporting a critical National Security Program at L3Harris Technologies. Ensuring mission success through operational communication and stakeholder coordination.
About the role
- System Engineer providing technical support for global users in revenue productivity platform. Emphasis on technical support across Mac, Windows, M365, and Google Workspace environments.
Responsibilities
- Provide support to internal users through our ticketing system, resolving technical issues efficiently and meeting established SLAs.
- Effectively troubleshoot and resolve hardware and software support issues for all employees.
- Provide dedicated support for Microsoft 365 (M365) and Google Workspace administration and user issues.
- Administer and support our Jamf Pro environment for macOS device management, ensuring security and compliance.
- Provide comprehensive support for both macOS and Windows operating systems.
- Handle user lifecycle management, including the onboarding and offboarding of users, ensuring a seamless process for new hires and departing employees.
- Support laptop allocation to new joiners, coordinating with HR and the workspace team for remote joiner asset allocation.
- Update and manage the asset management system to maintain an accurate inventory of all IT assets.
- Participate in IT infrastructure maintenance, including system building, imaging, and deployment processes.
- Create and maintain accurate documentation for support procedures and common issues.
Requirements
- Proven experience ( 3+ years) in a similar IT support, Help Desk, or Systems Administration role.
- Strong technical knowledge of macOS administration and Windows laptop administration.
- Expert-level troubleshooting skills for both macOS and Windows environments.
- Knowledge and experience in administering Google Workspace (G Suite) and Microsoft 365 (M365).
- Familiarity with macOS management, preferably with experience in Jamf Pro.
- Knowledge of modern device management concepts, including Microsoft Intune (endpoint management).
Benefits
- tons of awesome perks
- many opportunities for growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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