Customer service role at Miami University for managing visiting campus guests during conferences. Assist with conference management and provide excellent service to hotel guests and attendees.
Responsibilities
Customer Experience Management - Providing impeccable customer service to the various hotel guests, summer conference groups and camp attendees. Ensuring a secure and safe environment for guests. Proactively managing guest experience while they are on campus as well as reacting to issues that arise requiring solutions.
Conference Management - Assist with the administrative responsibilities in preparation for check in of our groups. Coordinate services with various campus partners including dining, housing, physical facilities and university police.
Business Management - Gaining proficiency with computer systems, including Iris Coordinator, CS Gold and Google for daily management of work.
Project Management - Complete assigned projects thoroughly, accurately and with efficiency.
Employee Management - Coordinate the activities of conference service assistants in providing service to various conference guests.
Requirements
Must be enrolled either at Miami University or another University for the coming semester.
Driver’s License required.
Pre-employment Motor Vehicle Use Agreement signed and Hire Right driver approval.
Must successfully pass a background check.
Selected students will have to pass a fingerprinted state of Ohio background check before hire.
Prior customer service or conference experience is preferred.
Demonstrated attention to detail, professionalism, dependability, and excellent communication skills.
Proven decision-making abilities and self-direction.
Availability for employment May 15th - August 9th 2026. Will evaluate individual applicant availability for pre-summer office work to prepare for summer business. Limited training meetings during late April, early May.
30-40 hours per week; shifts will vary in length from 6-8 hours. Hours to include mornings, afternoons, evenings, over nights and weekends.
Join OES as a Course Consultant to guide prospective students towards transformative education experiences. Work with warm leads and engage in consultative conversations to support their journey.
Events & Campaign Marketing Manager driving event and campaign strategies at an innovative security compliance company in Munich. Collaborating cross - functionally to enhance lead generation and brand awareness.
Loss Prevention Detective at TJX protecting retail stores from theft and promoting safety. Completing daily tasks related to safety programs while maintaining positive relationships with Store Management.
Leads Technical Event Services overseeing all aspects of technical execution for events at Messe Berlin. Drives strategic improvements and team leadership for a wide array of exhibitions and congresses.
Event Production Coordinator at Messe Berlin overseeing event productions and team coordination. Engaging with various stakeholders and ensuring smooth execution of events from planning to delivery.
Pre - Sales Engineer providing technical insights and support to clients at SONDA. Engaging in technology application and proposal development for client solutions in Panama.
Student assistant supporting Communications & Events team at a growing renewable energy company. Engaging in event management and communication tasks with an emphasis on digital channels.
Event Planner responsible for planning and executing high profile events and client meetings at Baird. Seeking energetic individual with meeting planning logistics understanding and exceptional client service focus.