Hybrid Senior Product Designer

at Girls For Girls Africa Mental Health Foundation

• Job title: Senior Product Designer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Senior Product Designer at Tiko focused on delivering inclusive digital experiences for adolescent girls, community mobilisers, and healthcare providers in low-resources contexts.

Responsibilities

• Play a central role in how Tiko understands user needs, frames problems, and delivers inclusive, intuitive experiences.
• Lead the full design process, from discovery through to delivery, bringing systems thinking and curiosity to every stage of our product development.
• Design for a broad and diverse set of users: adolescent girls, community mobilisers, healthcare providers, and internal operational teams.
• Tackle challenges like low connectivity, limited device access, and varying literacy levels, ensuring that our digital platform remains a safe, accessible, and respectful space for everyone it serves.
• Partner with Product Managers and field teams to uncover genuine user needs and define clear problem statements.
• Conduct interviews, usability tests, and surveys to validate assumptions and guide design decisions.
• Translate findings into user journeys and hypotheses that shape the strategic direction of our products.
• Design intuitive flows, wireframes, and high-fidelity, accessible UIs, iterating quickly based on user feedback and behavioural data.
• Work closely with engineers to ensure design quality during builds and collaborate with AI/ML teams to integrate intelligent automation in a user-centred way.
• Adapt designs for low-resource and 'low-tech' settings, ensuring usability and respect for users facing infrastructure constraints.
• Contribute to Tiko’s emerging design system through reusable components and foundational patterns.
• Take the initiative to embed design thinking and usability across the entire delivery lifecycle.
• Participate meaningfully in discovery sessions, critiques, and retrospectives, sharing best practices across the organisation.
• Advocate for accessibility and evidence-based design, ensuring we always understand why we are building before what we build.

Requirements

• Bachelor’s degree in a relevant field such as Human-Centered Design, Computer Science, Psychology, Anthropology or related discipline
• 6+ years in Product/UX design across both mobile and web platforms; with deep understanding of interaction design, usability, and visual design principles.
• A strong portfolio demonstrating UX thinking, visual/UI craft, and clear design storytelling.
• Proven experience conducting user research and translating qualitative/quantitative insights into design direction.
• Experience designing for emerging markets or infrastructure-constrained environments, or a very strong desire to learn this deeply.
• Demonstrated ability to lead projects independently while partnering closely with Product Managers and engineers.

Benefits

• Health and accident insurance
• Flexible work arrangements, including remote or hybrid options where applicable.
• A personal development budget of €500 per year to invest in your professional growth - whether through training, certifications, or career advancement opportunities.
• Comprehensive time-off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays subject to team coordination.
• The opportunity to shape a growing, impactful product and leave your mark on how we work.
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.