Accounts Coordinator role managing invoicing and account coordination in GroundProbe Australasia Operations. Seeking detail - oriented and proactive individual ready for an immediate start in Brisbane, QLD, AU.
About the role
- Customer Success Analyst enhancing client experience and relationships at MGITECH. Responsible for managing client success metrics and proactive customer engagement strategies.
Responsibilities
- Achieve key Customer Success metrics defined by leadership, such as NRR and churn rate.
- Manage a portfolio of clients, building strong relationships and delivering continuous value.
- Proactively work to prevent churn by identifying risks and providing solutions before customer churn occurs.
- Be responsible for identifying and executing up-sell and cross-sell strategies to expand accounts and ensure portfolio growth.
- Collect feedback and collaborate with internal teams to drive continuous improvements.
- Define, monitor, and report success KPIs (retention, NPS, engagement, feature adoption).
- Develop personalized action plans to ensure customer progress.
- Maintain up-to-date reports and documentation on customer progress and interactions.
Requirements
- Education: Bachelor's degree in Business Administration, Marketing, Public Relations, IT, Engineering, or related fields.
- Experience: Minimum of 1 year as an analyst in customer experience-related roles.
- Technical knowledge: Previous experience in Customer Success or related areas (Support, Customer Service, Account Management).
- Ability to manage multiple clients with quality and a results-oriented focus.
- Experience with CS tools (Gainsight, Totango, Zendesk) and CRM systems (Salesforce, HubSpot).
- Analytical ability to interpret data and generate actionable insights.
- Knowledge of Customer Experience (CX) practices and retention techniques.
- Familiarity with SaaS models and the customer lifecycle.
Benefits
- Meal allowance (VR)
- Transportation voucher (VT)
- Health and dental insurance (Amil)
- Life insurance
- Career development plan
- Employee recognition program
- Birthday day off
- Partnerships with SESC and educational institutions offering discounts on undergraduate and postgraduate courses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
Kundenservice - Mitarbeiter:in im Bereich Hörakustik in Oberösterreich. Telefonischer Kontakt zu Kunden und Umsetzung von Marketingmaßnahmen.
Customer Experience Intern at VelocityEHS contributing to project work across multiple teams. Ideal for students pursuing a science or business analytics degree, engaging with a global customer experience.
Customer support for Hansaton handling inquiries via phone and email. Flexible part - time role suitable for students with a dynamic work culture.
Product Support Specialist assisting customers via CRM and phone at SmartSense. Resolving inquiries and issues in the IoT space while maintaining performance standards.
Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.
Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
Customer Service Professional providing administrative support to sales team, ensuring accurate processing of orders and invoices. Collaborating with various departments to enhance customer service and efficiency.
Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.