Customer Experience Agent providing exceptional support to customers via telephone in a dynamic call centre environment. Working collaboratively with a team to enhance service delivery and customer satisfaction.
About the role
- Customer Service Representative managing incoming calls for debt inquiries with a focus on customer service. Requires strong English skills and previous call center experience in a hybrid work model.
Responsibilities
- Τηλεφωνική εξυπηρέτηση εισερχομένων κλήσεων οφειλετών
- Διαχείριση και εξυπηρέτηση αιτημάτων αναφορικά με την διευθέτηση των οφειλών τους (δεν αφορά είσπραξη), ενημέρωση για πορεία του εκάστοτε αιτήματος, τρόπους πληρωμής κλπ.
- Σταθερό ωράριο 09:00-17:00 Δευτέρα έως Παρασκευή
- Δυνατότητα smart working μετά το πρώτο 3μηνο εργασίας
Requirements
- Πτυχίο ΙΕΚ/ΤΕΙ ή Απολυτήριο λυκείου
- Καλή γνώση Αγγλικών
- Καλή χρήση Η/Υ, η εμπειρία στο Qualco θα εκτιμηθεί
- Επιθυμητή πρότερη εργασιακή εμπειρία σε τηλεφωνικό κέντρο 1 έτους
- Επαγγελματική συμπεριφορά με διάθεση εξυπηρέτησης των πελατών και ομαδικό πνεύμα
Benefits
- Σύγχρονο και δυναμικό περιβάλλον εργασίας
- Προοπτικές εξέλιξης εντός του ομίλου
- Μηνιαίο Bonus βάσει επίτευξης στόχου
- Υβριδικό μοντέλο εργασίας
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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