Senior Engineer QA ensuring quality for consumer - facing software applications at Dolby. Collaborating with cross - functional teams to drive quality outcomes through automation and validation.
About the role
- Quality Assurance Associate ensuring product quality standards at Megger. Collaborating with cross-functional teams for quality improvement and compliance in the electrical power industry.
Responsibilities
- Ensure product quality
- Analyze and handle customer complaints, including root-cause analysis (e.g., 8D reports, Ishikawa, 5-Why)
- Monitor and document quality metrics and derive improvement actions
- Coordinate and implement containment, corrective and preventive actions at the customer
- Support the execution of internal audits
- Create, maintain and update process documentation and documented information
- Serve as an interface between customers, production, shipping, development/engineering, procurement and internal quality departments
- Work closely with production, engineering, shipping, procurement and external partners
- Support escalation handling and ensure rapid on-site resolution
- Continuously improve product quality based on field data and customer feedback
- Prepare quality reports
Requirements
- Completed technical or scientific training or degree (e.g., quality management, engineering)
- Several years of professional experience in quality assurance
- Solid knowledge of quality methods and problem-solving tools (e.g., 8D, FMEA, 5-Why, Ishikawa)
- Experience in complaint management and working with international customers
- Experience with SAP ECC and/or S/4HANA
- Knowledge of relevant standards (ISO 9001)
- Confident user of MS Office and ideally experience with CAQ systems
- Analytical, structured and solution-oriented working style
- Strong communication and assertiveness, with a confident and professional customer-facing manner
- Good German and English language skills
Benefits
- Responsible role with significant influence on quality and compliance standards
- Modern working environment and opportunities for further training
- Attractive compensation and benefits
- A motivated, interdisciplinary team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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