Associate Business Analyst supporting Agile teams to translate business needs into technical goals for Fidelity's retirement services. Collaborating with cross - functional teams and proactive problem - solving focus.
About the role
- Principal IT Business Analyst enhancing IT solutions for medical equipment repair processes. Collaborating with stakeholders to drive innovation and operational excellence in the healthcare technology sector.
Responsibilities
- Lead business requirement discussions, gathering, evaluating, and documenting business needs
- Translate requirements into functional specifications and business process maps for complex solution changes
- Participate in project and design reviews to ensure solutions align with Medtronic Global IT policies, principles, and standards
- Drive changes and enhancements through the change management process, including change coordination, stakeholder communication, functional unit testing, user acceptance testing, cutover planning, and hypercare support
- Coordinate development and support activities with external partners
- Build and maintain a centralized knowledge repository for process and solution documentation
- Serve as a trusted advisor to the Service & Repair IT leadership team
- Provide 3rd level support for functional SAP-related issues by analysing escalated software concerns and recommending effective solutions
- Collaborate within projects across an international, diverse, and challenging environment
Requirements
- High school diploma (or equivalent) and 12+ years of experience OR Bachelor’s degree and 7+ years of experience or advanced degree and 5+ years of experience
- Previous Medtronic experience
- Hands-on experience with IT Business Analysis methodologies and tools
- Direct configuration experience with SAP Sales & Distribution and Customer Service modules
- Practical experience in WebMethods interface design and implementation
- Deep understanding of Service, Sales, and Logistical business processes
- Proven ability to lead cross-functional teams and drive consensus among stakeholders
- Strong analytical and problem-solving skills, with a track record of delivering innovative solutions to complex business challenges
- Experience working in both Waterfall and Agile delivery environments
- Background in highly regulated and validated environments
- Experience implementing SAP S/4HANA
- Excellent communication skills in English, with the ability to explain complex technical concepts in easily understandable terms
- Experience with digital transformation initiatives and integrating emerging technologies (e.g., IoT, AI, cloud solutions) within business processes
- Familiarity with data privacy regulations and compliance standards (e.g. HIPAA, GDPR)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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