Senior Insights Analyst transforming data into clear narratives that influence decision - making for clients at VerityRI. Developing insights and engaging clients through meaningful presentations and analysis.
About the role
- Junior Analyst for Real-Time Management at Hipotecario Seguros based in Buenos Aires. Responsible for monitoring contact center performance and optimizing data strategies.
Responsibilities
- Monitorear el funcionamiento del Contact Center en tiempo real.
- Gestionar bases de datos y optimizar estrategias de discado.
- Controlar flujos de llamados, carga de operadores y performance diaria.
- Configurar usuarios y parámetros en plataforma de telefonía.
- Reportar desvíos, incidentes y métricas clave del área.
Requirements
- Conocimientos en gestión operativa de Contact Center (preferentemente en tiempo real).
- Manejo de herramientas de análisis de datos (Excel y bases de datos).
- Se valorará experiencia o familiaridad con plataformas de telefonía (Genesys u otras).
- Manejo de Excel y nociones de análisis de datos.
- Capacidad analítica, proactividad y buena comunicación.
- Valoramos experiencia previa en roles operativos o plataformas de telefonía.
Benefits
- Plan de salud corporativo cerrado y exclusivo. ¡Para vos y tu familia!
- Licencia por vacaciones computadas por días hábiles.
- Reintegro por guardería, jardín de infantes, colonia de vacaciones y educación especial.
- Día de la familia.
- Un día libre que podrás gozar en cualquier momento del año.
- Día libre en el mes de tu cumpleaños.
- Descuentos en universidades, casas de estudio e idiomas para potenciar tu desarrollo.
- Academias, escuelas y cursos disponibles en nuestra plataforma de aprendizaje.
- Condiciones exclusivas en productos de Banco Hipotecario.
- Descuentos en diferentes productos y servicios.
- Alianzas con más de 2500 comercios en todo el país.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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