Hybrid Product Manager

at Medserv

• Job title: Product Manager
• Job type: Full Time
• Experience level: Junior
• Salary: £35,000 - £45,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Haywards Heath, United Kingdom

About the role

• Product Manager handling medical billing product at Medserv, collaborating with engineering and operations teams. Focused on product discovery, delivery, and stakeholder engagement in a hybrid environment.

Responsibilities

• Product Discovery – Gather and synthesise customer feedback, support tickets, and operational insights to identify user pain points and opportunities for improvement.
• Roadmap Ownership – Maintain and prioritise the product backlog, making well-reasoned decisions about what to build and when, balancing business value with technical feasibility.
• Requirements & Documentation – Write clear user stories, acceptance criteria, and product requirement documents (PRDs) that enable engineering to deliver with confidence.
• Delivery – Work directly with engineering and QA to drive features through to release, removing blockers and maintaining momentum.
• Stakeholder Engagement – Act as a key point of contact for product decisions, building strong relationships across the Transformation, Operations, and Engineering teams.
• Billing Domain Expertise – Develop a solid understanding of medical billing workflows, including claims processing, remittances, payer rules, and compliance requirements.
• Data & Metrics – Track key product metrics, analyse billing data, and report on the performance of product initiatives to relevant stakeholders.

Requirements

• 1–3 years of experience in a product management, business analyst, or operations role
• Strong written and verbal communication skills, with the ability to translate complex problems into clear requirements
• Highly organised with the ability to manage competing priorities independently
• Analytical mindset with comfort working with data
• Familiarity with agile/scrum methodologies
• Exposure to medical billing, revenue cycle management (RCM), or healthcare software (Desirable)
• Experience working in a B2B SaaS environment (Desirable)
• Experience with tools such as Jira, Confluence, or similar (Desirable)

Benefits

• Secondment or FTC
• Hybrid Working
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Gym Membership
• Dedicated EAP
• Holiday Plus Scheme to purchase additional leave
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work