Tank Farms Procedure Writer or Senior Procedure Writer responsible for developing technical procedures at Savannah River Site. Ensuring compliance and safety in procedure creation, maintenance, and updates.
About the role
- Voice AI Conversation & Campaign Writer at Medical Guardian creating empathetic and intelligent engagement for AI bots. Collaborating with teams to enhance senior wellness and interaction.
Responsibilities
- Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
- Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
- Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
- Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
- Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
- Maintain brand voice guidelines and ensure tone consistency across all AI interactions
- Partner with Member Services to ensure conversations meet real-world needs and reduce friction
- Document conversational patterns, edge cases, and escalation paths for human handoff
- Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction
Requirements
- 1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
- Strong command of English language, tone, clarity, and grammar
- Natural empathy and the ability to write for sensitive and emotionally nuanced situations
- Curiosity about AI, machine learning, and conversational design (formal background not required)
- Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
- Excellent communication skills and ability to collaborate with cross-functional teams
- Highly organized with strong attention to detail
- Interest in supporting seniors, healthcare innovation, or mission-driven work
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
- Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Tank Farms Procedure Writer or Senior Procedure Writer at Savannah River Mission Completion. Developing and updating technical procedures for safe operations at the Savannah River Site.
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