BCBA providing Applied Behavior Analysis therapy for children with autism. Leading therapists in ABA techniques while ensuring effective delivery of treatments.
About the role
- Professional handling client benefit attendance and interactions in insurance, focused on customer satisfaction and service quality.
Responsibilities
- Provide service to a portfolio of medium-complexity clients through in-person, telephone and/or digital channels to ensure all clients are served promptly and accurately according to their needs.
- Serve customers with attentive treatment based on dialogue and understanding of their needs to clarify doubts and provide necessary information regarding coverage processes for insurable and non-insurable benefits.
- Assist clients with claims and reimbursement requests, via in-person, telephone and/or digital channels, to ensure effective reimbursement of expenses incurred for care received outside the provider network.
- Perform necessary procedures to conduct market studies by gathering data and information required to complete quotation forms, in order to identify the best conditions and options for the client within the renewal timeframe.
- Prepare reports and/or presentations with claims and loss-ratio indicators by organizing data, information and quantitative and qualitative analyses to provide clients with policy results.
- Identify improvement opportunities through process mapping during execution of tasks, application of procedures and workflows, to propose actions that enable continuous improvement in customer service.
- Perform other related professional activities inherent to the role as required by the area’s needs and demands, through training, professional development and guidance from the immediate supervisor to ensure continuous professional growth.
Requirements
- Bachelor's degree in Administration, Human Resources Management or related fields
- Intermediate knowledge of Excel
- Experience in insurance, particularly health and dental products, and familiarity with current ANS (Brazilian National Supplementary Health Agency) regulations
- Customer-focused, professional, collaborative, innovative, organized, resilient, with logical reasoning and assertive communication.
Benefits
- Meal allowance and/or food voucher
- Transportation allowance
- Profit-sharing (PLR)
- Gympass
- Wellhub
- Day off
- Apoio Pass for you and your dependents
- Discounts on personal insurance purchases such as auto, life, home, travel, and others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BCBA providing ABA therapy and support for children on the autism spectrum at Circle Care Services. Delivering mentorship and resources while leading clinical teams and implementing behavior plans.
RFQ Analyst managing the daily RFQ processes and supplier communications at Hubbell Incorporated. Enhancing sourcing efficiency through data - driven insights and process improvements.
Commodity Analyst at Hubbell Incorporated managing sourcing evaluations and projects. Focused on supplier performance, cost reduction, and analytical support for sourcing initiatives.
Senior Quality Analyst at Leonardo DRS focuses on quality control and compliance audits. Evaluating processes and ensuring adherence to quality standards for defense technology solutions.
Analista de Planejamento e Performance Pleno at Loggi, reinvention of logistics in Brazil. Engaging in data analysis and operational planning processes to enhance customer delivery performance.
Project Controls Analyst supporting Electric Operations projects with minimal guidance. Ensuring accurate project cost and schedule management at PG&E.
Cyber Network Defense Analyst managing and responding to security events in a government program. Conducting analysis and remediation actions with a focus on cyber security monitoring.
Cyber Network Defense Analyst supporting cyber security initiatives at Leidos. Performing detection and incident response activities related to potential cyber threats and incidents.
Cyber Network Defense Analyst at Leidos providing 24x7 NOSC support for cyber threats. Analyzing and remediating security events while managing incident response efforts.