Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- IT Applications Analyst coordinating system support and maintaining client relations at McLeod Health. Assisting clients and IT staff while participating in an on-call rotation for 24x7 support.
Responsibilities
- Job responsibilities include those listed in competencies document
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
- Coordinates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
- Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
- Provides technical/application assistance to clients and IT staff as appropriate.
- Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
- Participates in support for systems both daily and during implementations.
Requirements
- Minimum of three years of computer system application modifications and support experience.
- Minimum of three years of PC-oriented experience to include basic word processing and spreadsheets.
- Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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