Hybrid Senior Data Analyst, Customer Analytics

at Maven Clinic

• Job title: Senior Data Analyst, Customer Analytics
• Job type: Full Time
• Experience level: Senior
• Salary: $166,000 - $195,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Maven, SQL, Tableau
• Location requirements: Hybrid, New York City, United States

About the role

• Maven Clinic is seeking a Senior Data Analyst focusing on Customer Analytics. The role involves developing analytics solutions and delivering actionable insights to enhance client outcomes.

Responsibilities

• Partner with Client Success and Commercial teams to build and deliver data-driven narratives that highlight Maven’s measurable impact on clinical outcomes, cost reduction, and employee well-being for enterprise clients.
• Design interactive dashboards and scalable reporting frameworks (SQL, Tableau, Looker, DBT) that empower customer facing teams to independently track utilization, engagement, and ROI metrics aligned with their organizational goals.
• Architect data sources and reusable reporting models that enable efficient delivery of analytics at scale across dozens of enterprise customers, improving turnaround time and consistency of insights.
• Lead analytics initiatives that require collaboration across Client Success, Finance, Sales, and Engineering, ensuring alignment on business objectives, project milestones, and data definitions. Overall ownership of deliverables.
• Identify opportunities to streamline data workflows and reporting processes, implementing scalable automation and documentation practices to increase reliability and transparency for customer deliverables.
• Translate complex data into clear, outcome-oriented insights that resonate with customer executives and HR/benefits leaders, reinforcing Maven’s role as a strategic partner.
• Support adoption automation tools (such as Matik) to scale client reporting and standardize storytelling of clinical and business outcomes across customer portfolios.

Requirements

• 5-7 years of relevant analytics or data science experience
• Fluency in SQL and a strong background in data visualization
• An ability to juggle both long-term, strategic projects and ad hoc, urgent requests as needed
• Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior analysts

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting