Senior Safer Gaming Performance Analyst at Betclic identifying performance improvements for customer protection. Join our multicultural team to shape the future of online gaming.
About the role
- Systems Analyst I responsible for supporting critical operations and technology projects in São Paulo. Analyze logs, troubleshoot issues, and collaborate on system maintenance and improvements.
Responsibilities
- Provide technical and functional support for corporate systems, ensuring continuity of operations.
- Analyze and interpret system logs to identify and resolve issues.
- Perform troubleshooting for medium- and high-complexity incidents (levels 2 and 3).
- Monitor system performance and availability, recommending preventive actions.
- Support acceptance testing of new features and fixes by executing functional and integration tests.
- Ensure execution of backup routines and data recovery procedures.
- Participate in technology project implementations, working alongside business units and vendors.
- Document processes, solutions, and technical procedures.
- Identify opportunities for continuous improvement in systems and processes.
- Track requests and projects with vendors, ensuring deadlines, quality, and alignment with business requirements.
- Collaborate with senior analysts on higher-complexity activities and support less experienced colleagues in problem diagnosis.
Requirements
- Experience with corporate systems (SAP, Protheus, SISJURI, Dynamics 365 CRM).
- Knowledge of Document Management systems (iManage) — desirable.
- Basic database knowledge (SQL queries).
- Experience with functional testing and support for system acceptance testing.
- Familiarity with system integrations (APIs, web services, messaging).
- Knowledge of ITIL or incident and problem management practices.
- Ability to document technical and functional processes.
- Experience working with software and service vendors.
- English (reading, speaking, and writing).
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Private pension (retirement plan)
- Childcare assistance
- Profit-sharing (PPR)
- Meal voucher
- Food allowance
- Transportation voucher
- *Wellhub*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Supply Chain Costing Analyst ensuring accurate costing processes and compliance with financial reporting for corporate accounting. Collaborating with internal teams and preparing for year - end audits.
Margin and Profitability Analyst at Abbott providing critical support to drive margin goals in the CRM division. Collaborating across teams to lead initiatives for productivity and cost improvements.
Analista III en unidad de riesgos financieros analizando procesos y proponiendo mejoras para Grupo Bancolombia.
Technical Implementation Analyst implementing client configurations for Irix at Milliman IntelliScript. Managing documentation, testing, and supporting project management for client calibrations.
QA Analyst in hybrid role at EXFO, focusing on strategy and automation for testing solutions. Collaborating with development teams to ensure product quality and reliability.
Analista Portfolio II working on data treatment, dashboard generation using SQL, Phyton, and Power BI for Zurich. Aiming at analyzing KPIs and tracking results across digital channels.
Performance Analyst at Severn Trent Water improving river health through analyzing performance data. Collaborating with teams to enhance compliance and drive continuous improvements in water management processes.
Analyst ensuring data quality and reporting consistency in the bank’s financial operations. Responsible for data analysis and visualization supporting management decisions.
Senior Performance Analyst leading organic search initiatives and collaborating on paid search efforts at TELUS Santé. Optimizing digital footprint for traditional and AI - driven search landscapes.