Overall leadership of service company ensuring smooth operational management in healthcare context. Managing budgets, process optimization, and quality standards for service delivery.
About the role
- Senior Manager leading Trust & Safety operations for Match Group's customer care and support functions. Focusing on operational excellence and best-in-class member experience at a leading dating services provider.
Responsibilities
- Lead the creation and implementation of a CEO-sponsored, portfolio-wide Social Support function focused on customer service and safety.
- Define the strategic vision, user experience, operational workflows, tooling requirements, and success metrics to measure and demonstrate ROI.
- Partner with T&S Policy and Governance teams to oversee vendor operations, policies, processes, and quality, driving continuous improvement across internal and vendor workflows.
- Collaborate with Workforce and Vendor Management teams to forecast short- and long-term resource needs, ensuring scalability and operational efficiency.
- Advocate for strategic product improvements and resource reallocations to optimize workflows and reduce operational costs.
- Work closely with brand moderation, Product, Security, and IT teams to analyze and enhance cross-portfolio workflows and user experiences.
- Translate operational challenges and process insights into clear, prioritized policy, product, and technical requirements.
- Develop and champion an AI moderation strategy that aligns with business needs and the organization’s overarching AI mission, vision, and guardrails.
Requirements
- 3+ years of experience managing customer service or trust & safety teams.
- Proven success building, managing, and optimizing a Zendesk instance.
- Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety.
- Strong track record of designing and improving cross-functional processes across internal and external teams.
- Bonus: Experience managing social support functions or using social media CRM tools.
- Excellent problem-solving, analytical, and presentation skills, with the ability to multitask and prioritize effectively.
- Strong business acumen and ability to communicate the operational and business impact of key decisions.
- A collaborative team player with deep empathy for users and a growth mindset.
Benefits
- Medical, mental health, and wellness benefits to support your overall health and well-being
- Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000)
- Employee stock purchase program to help you feel supported in your financial security
- Generous PTO and 18 paid holidays so you can unplug
- Annual training allowance for professional development and ERG membership opportunities and events
- 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
- Fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Infrastructure - focused Senior TechOps Engineer at IntentHQ building next - gen data + AI platform. Integrate SDKs and ensure robust data pipelines for customer intent analytics.
Teamlead for SAP Operations responsible for technical management of SAP systems with a focus on customer satisfaction. Leading an international team and monitoring system performance and KPIs.
FG
Fachkraft als Operationstechnische Assistent*innen (OTA) bei flexxicare für Teilzeit und Vollzeit in Berlin. Flexibles Arbeitsumfeld mit attraktiven Gehältern im Pflegebereich.
Administrateur SysOps dans une agence digitale. Rejoindre Klee Group pour l'exploitation des plateformes et l'optimisation des performances.
Neuropsychologist assessing patient capacities and designing rehabilitation actions at La Teppe foundation. Collaborating with medical teams and participating in patient record management.
Team leader responsible for operations and maintenance of gas facilities in Kaufbeuren. Leading a team to ensure safety, efficiency, and continuous improvement in energy operations.
Betriebsleiter managing operations and team at HANS IM GLÜCK in Münster. Responsible for staff management, training, and ensuring operational efficiency and compliance.
Treasury Operations Specialist ensuring smooth financial operations at BAM. Supporting cash managers and coordinating financial documentation with project stakeholders.
OTA or nursing professional in full - time or part - time role at Klinikum Bremen - Nord, assisting in surgeries and ensuring patient care in a collaborative team environment.