Data Analyst at cinify developing BI solutions for healthcare clients using SQL and dashboard tools. Collaborating with customers to integrate and optimize data workflows.
About the role
- Lead Analyst specializing in Trust & Safety data insights for online dating portfolio. Supporting data-informed decisions and collaborating across teams to enhance customer experience and safety.
Responsibilities
- Be a leader with a point of view for the organization and the team, using data to constantly challenge and reshape our understanding of customer or moderator behavior and business performance.
- Help build towards more robust data infrastructure and tooling solutions
- Be a strategic partner by identifying high-impact analytical problems and finding innovative ways to tackle these problems
- Metric creation and standardization across the ecosystem that lead to broader product insights
- Build and maintain automated reports that are shared broadly for the Trust & Safety organization to track performance and highlight progress
- Partner with stakeholders across the portfolio to ensure reporting and metrics are ready to support new product launches and operational changes
- Act as a point of contact for sharing insights, helping amplify the voice of the member through data
- Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes
- Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards
- Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable
- Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail
- Mentor other analytics team members, and be willing to both get your hands dirty or advise in a variety of different projects
Requirements
- You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field
- You have 6+ years of experience in analytics, and consider yourself a SQL expert (4+ with Masters)
- Deep experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms
- You have 3+ years of experience working with T&S, customer support, or operations team
- Moderate experience with programming languages such as Python or R, and similar experience with tools such as Databricks or Mode
- Basic experience with version control tooling such as Git or DBT
- You can think critically, troubleshoot issues, and stay composed when things do not go as planned
- You communicate clearly and confidently, both in writing and in conversations with stakeholders
- You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams
- You have a scrappy mindset and can thrive in messy data or ambiguous environments
Benefits
- Generous vacation, flex days, professional development days
- RRSP matching, and employee stock purchase plan
- Professional development budget and unlimited access to Udemy from day one
- Match Group mentorship program
- Parental leave top up and fertility preservation benefits
- Extended health & dental benefits from day one
- Corporate ClassPass membership and other wellness benefits
- And many more on our careers page
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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