Join Vitrio as a CRM Apprentice to support and learn about CRM campaign operations. Develop skills in client management and operational tasks in a hybrid model based in São Paulo.
About the role
- Digital Customer Engagement Manager leading NEO platform initiatives in Retail Banking. Collaborating cross-functionally to drive customer engagement and revenue growth.
Responsibilities
- The Digital Customer Engagement Manager will be a key player in our Retail Banking division.
- They will ensure active NEO usage by existing customers, covering logins, transactions, investments, and more.
- Additionally, they will cross-sell various products and collaborate with teams to enhance customer engagement and revenue growth.
- This role requires a strategic mindset and the ability to lead cross-functional initiatives.
Requirements
- Ensure NEO platform adoption and usage by existing customers across all services.
- Define and optimize customer journeys, identifying and addressing gaps in functionality.
- Collaborate with technology teams to develop and enhance NEO features.
- Plan and execute usage campaigns to increase account activities and transactions on NEO.
- Meet and exceed engagement and usage targets for transactions and services.
- Cross-sell cards, FX, and investment products to NEO customers, driving revenue growth.
- Work closely with the Digital squad to explore new customer engagement strategies.
- Leverage the tele-sales team to actively cross-sell products and expand the customer base.
- Collaborate with the Analytics team to segment the portfolio and identify cross-selling opportunities.
- Design and execute effective communication strategies for cross-sell campaigns.
Benefits
- A data-driven mindset with a proven track record of achieving customer acquisition targets.
- Advanced knowledge of optimizing customer journeys and user experiences.
- Experience in leading cross-functional teams and collaborative work environments.
- Strong understanding of technical processes and operational procedures in banking.
- Excellent problem-solving skills and analytical abilities for data-driven decision-making.
- Exceptional communication and interpersonal skills for effective team collaboration.
- Ability to work independently, manage projects, and handle multiple tasks simultaneously.
- MBA or Master's Degree in Marketing, E-commerce, or a related field is preferred.
- Experience in customer acquisition, strategy development, and implementation.
- Must adhere to company policies, including passing a background investigation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM & Growth Manager at Kess Berlin focusing on customer relationship management and growth strategies through digital marketing campaigns. Collaborating with teams to analyze KPIs and optimize customer engagement.
Senior Customer Success Manager at Virtru managing government customer relations in the Indo - Pacific region. Leading teams to drive success using data - sharing and protection technologies.
CRM Architect providing strategic leadership in customer relationship management, focusing on Salesforce systems and processes. Collaborating with IS, marketing, sales, and customer service teams in a leading manufacturing company.
CRM Specialist developing and executing CRM strategies for personalized customer engagement. Collaborating with cross - functional teams to optimize client experience throughout their journey.
Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.