Senior Process Analyst at Loggi enhancing Brazil's logistics through technology - driven efficiency and teamwork. Engaging in process evaluations, project management, and layout designs for improved delivery protocols.
About the role
- Analyst at Mapfre handling customer experience and claims. Focus on careful reporting and client communication in the insurance sector.
Responsibilities
- Iniciar a tratativa de reclamações
- Garantir o registro adequado
- Realizar o processo de oitiva
- Elaborar relatórios técnicos
- Realizar a retratação com o cliente
Requirements
- Formação superior concluída em áreas correlatas
- Idioma inglês fluente
- Conhecimento nos serviços de Vida
- Conhecimento em serviços de assistência 24h
- Conhecimento do pacote Office
- Conhecimento em Operação de Central de Atendimento com seguimento VIDA
Benefits
- Assistance 24h
- Relatório técnico
- Treinamento de desenvolvimento profissional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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