Senior Product Owner at Manulife influencing digital offerings and member experience across platforms. Collaborating with teams to deliver effective product improvements and ensure quality standards.
Responsibilities
Leverage data, feedback, and competitive analysis to refine and prioritize features
Collaborate with cross-functional teams to understand the strategic roadmap and experience vision
Provide regular updates on delivery progress; create and maintain delivery plans
Partner with UX, development, QA, and customer service teams through the full delivery lifecycle
Oversee user acceptance testing (UAT) and ensure all releases meet quality standards
Act as the voice of the member in cross-functional meetings and planning sessions
Partner with Customer Experience, Operations, and Marketing for alignment on messaging
Requirements
5+ years of experience in a Product Owner or similar role
Bachelor’s degree required
Certifications in Product Ownership or related disciplines preferred
Strong understanding of Agile methodologies
Proven ability to translate customer feedback into actionable product improvements
Experience in the Canadian insurance industry, specifically Group Benefits is preferred
Familiarity with the latest AI trends and technologies is a plus
Experience with tools like Jira, Confluence, and analytics platforms is an asset
Benefits
health insurance
dental insurance
mental health benefits
vision insurance
short- and long-term disability insurance
life and AD&D insurance coverage
adoption/surrogacy benefits
wellness benefits
employee/family assistance plans
retirement savings plans (including pension)
global share ownership plan with employer matching contributions
financial education and counseling resources
paid time off (holidays, vacation, personal, and sick days)
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