Hybrid Manager, RAA Solutions – Quality Assurance and Governance

at Manulife

• Job title: Manager, RAA Solutions – Quality Assurance and Governance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, ETL, Python
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Manager overseeing solutions quality assurance and governance in a global financial services company. Focused on driving efficiency, reliability, and user experience in reporting and automated solutions.

Responsibilities

• The Manager, Solution Quality Assurance and Governance will report to the Director, Risk Intelligence and Analytics in the Global Risk Intelligence and Technology (GRIT) function.
• Deliver a range of functional capabilities, including performance optimization, testing of reporting and automated solutions, analytics, and troubleshooting of technical solutions.
• Collaborate with development teams to implement enhancements, ensuring seamless user experience.
• Support the development and execution of strategic roadmaps for the function.
• Focus on driving efficiency and reliability in reporting and automated solutions.
• Conduct performance testing, troubleshoot issues, and collaborate with development teams to enhance optimal functionality and user experience.
• Analyze individual application performance in the technology stack and ensure compliance with guidelines set by technical architecture as well as Dev-Sec-Ops.
• Conduct testing for performance, scalability, and stability of solutions, allowing designers and developers to identify gaps.
• Optimize system performance through collaboration with development teams, infrastructure teams, and architects.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping, etc.

Requirements

• Around 3-5 years of relevant experience
• Knowledgeable in financial services, insurance, and technology risk management.
• Proficient in Power BI and Power Platform (particularly PowerApps, Power Automate) for creating interactive dashboards, automating workflows, and developing custom applications.
• Skilled in dashboard design with a focus on UI/UX.
• Experience in big data analysis, including the use of Azure and Databricks to process and interpret large datasets.
• Expertise in statistical software (e.g., Python, R) and risk management tools, along with experience in automating data processes and implementing digital solutions.
• Knowledgeable in database schemas, data modeling, and ETL processes.
• Strong reporting skills, with attention to detail and the ability to work under tight deadlines, ensuring precise and accurate financial risk analysis.
• Highly organized individual with strong time management and organizational skills.
• Self-starter with the ability to work independently.
• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
• Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities