Hybrid IT Business Analyst

at Manulife

• Job title: IT Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$86,100 - CA$136,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, NoSQL, SQL
• Location requirements: Hybrid, Waterloo, Canada

About the role

• IT Business Analyst responsible for analyzing data and developing creative solutions at Manulife. Collaborating with teams to implement system improvements and translate requirements into actionable user stories.

Responsibilities

• Interprets and documents business, technical and functional requirements
• Research and documents issues involving workflow procedures and processes
• Analyzes data and develops creative solutions
• Coordinates recommended process changes, improvements, and product implementations, including test plans to ensure successful implementation
• Collaborates with Engineering and Architecture teams to create detailed system maps
• Translates business and user requirements into Epics, Features, and User Stories
• Facilitates design sessions with the project implementation team
• Resolves acceptance testing framework and standards to assess completed projects
• Assists in translating User stories into test conditions
• Conducts review sessions to gain approval of requirements
• Collaborates with development teams to facilitate effective implementation of system improvements
• Plans, implements, and analyzes tests to evaluate the impact of changes or new features
• Prepares reports and presentations to communicate insights, findings, and recommendations
• Conducts regular evaluations to assess product performance against goals and benchmarks

Requirements

• 4 years + of experience in the role of an IT Business Analyst
• Skilled in translating business/technical requirements into well-defined Epics/Stories/Tasks with clear acceptance criteria
• Solid grasp and experience in Agile Development methodologies and tools (Jira, Scrum, Kanban)
• Strong SQL skills
• Working knowledge of Cloud based Systems
• Insurance domain experience (preferred)
• Data Lake (preferred)
• Power BI Reporting (preferred)
• Azure Cloud (preferred)
• NoSQL (preferred)

Benefits

• health, dental, mental health, vision insurance
• short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans including pension and global share ownership plan with employer matching contributions
• financial education and counseling resources
• generous paid time off program including holidays, vacation, personal, and sick days
• full range of statutory leaves of absence