Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.
About the role
- Bilingual Customer Service Representative supporting individual insurance at Manulife. Delivering exceptional service and building strong customer relationships while working in a hybrid environment.
Responsibilities
- Deliver exceptional customer service to clients and advisors by addressing inquiries and resolving issues within established turnaround times
- Handle sensitive and complex situations with professionalism to ensure customer satisfaction
- Communicate detailed resolutions clearly through both oral and written channels to internal business areas
- Identify customer needs, clarify information, research issues thoroughly, and provide effective solutions or alternatives
- Build strong, sustainable relationships by engaging customers and going the extra mile
- Achieve personal and team performance targets, both qualitative and quantitative
Requirements
- Excellent communication skills in both verbal and written formats
- Bilingual in French and English (required)
- Previous call center experience, ideally within financial services or insurance, is a strong asset
- Proficient computer and keyboarding skills
- Post-secondary education or equivalent work experience
- Ability to learn and apply new information quickly and confidently
- Strong interpersonal skills and a customer-first mindset
- Ability to multi-task and manage priorities effectively
- Comfortable working in a fast-paced, dynamic environment while maintaining professionalism
- Proactive and committed to going above and beyond for customers
Benefits
- Unlimited coffee, tea, hot chocolate, sparkling water
- A welcoming atmosphere
- A workplace that prioritizes balance
- One paid volunteer day per year
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