Hybrid Business Systems Analyst – Global Design System

at Manulife

• Job title: Business Systems Analyst – Global Design System
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$86,100 - CA$136,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Business Systems Analyst bridging business, design, and technology at Manulife’s Global Design System. Translating product objectives into requirements ensuring accessibility and technical feasibility.

Responsibilities

• Partner with Design Leads, Technical Leads, and Product Managers to capture, clarify, and translate business and product needs into clear, actionable design system requirements
• Document functional and non‑functional requirements for components, patterns, templates, and tokens—covering dependencies, edge cases, and accessibility needs
• Facilitate discovery sessions and design system intake reviews with global design, engineering, and business stakeholders
• Synthesize segment input to define global requirements and route non‑global needs to sub‑libraries where appropriate
• Evaluate contribution requests from segment IT and HCD leads for completeness, quality, and alignment with global standards
• Maintain clear, accurate Zeroheight documentation and Figma specifications as the source of truth for GDS assets
• Apply working knowledge of Figma libraries, Storybook, component architecture, and accessibility (WCAG 2.2 AA) to validate requirements and guide design/technical discussions

Requirements

• 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role within digital product or design‑system teams
• Direct experience with design systems (enterprise or global preferred)
• Strong understanding of UX/UI design and front‑end development practices, including Figma, Storybook, and component‑driven development
• Proven ability to write clear, comprehensive documentation for both technical and non‑technical audiences
• Experience in Agile environments, including backlog management and running refinement sessions in Jira/Confluence
• Excellent facilitation and communication skills, with the ability to bridge business, design, and technical perspectives

Benefits

• health, dental, mental health, vision insurance
• short- and long-term disability insurance
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans including pension and global share ownership plan with employer matching contributions
• financial education and counseling resources
• generous paid time off program in Canada including holidays, vacation, personal, and sick days