Training as an Operationstechnical Assistant (OTA) in a reliable healthcare environment focused on surgeries and patient care.
About the role
- AVP of Fraud Strategy and Operations at Manulife Bank leading fraud prevention and operational frameworks. Responsible for regulatory compliance and innovative fraud management practices.
Responsibilities
- Develop and operationalize the Bank’s 1LoD fraud strategy aligned with business objectives and regulatory standards.
- Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies.
- Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan.
- Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight.
- Upgrade exec reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs.
- Lead fraud operations teams responsible for alert management, investigations, and case resolution.
- Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies.
- Oversee fraud stress testing and scenario planning to assess resilience.
- Establish and maintain governance frameworks for fraud risk management.
- Adopt COSO/ACFE framework; schedule semi-annual external benchmark reviews and formal law-enforcement engagement.
- Collaborate with the Global Anti-Fraud Office, Bank Compliance and other oversight bodies.
- Drive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting.
- Monitor fraud model performance and implement corrective actions as needed.
- Identify emerging fraud trends and develop proactive strategies.
- Build and mentor a high-performing fraud strategy and operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Launch certification-backed curriculum and publish competency matrix.
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, or related field
- 10+ years of experience in fraud management, risk, or compliance within financial services.
- Certified Fraud Examiner (CFE) preferred.
- Proven track record in strategic planning and operational leadership.
- Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk.
- Advanced analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Strong strategic thinking and execution skills.
- Demonstrated risk management and compliance expertise.
- Proven leadership and team development capability.
- Advanced data driven decision making skills.
- Excellent collaboration and influence abilities.
- Bilingualism (English and French) is a strong asset.
Benefits
- Health insurance
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off programs in Canada including holidays, vacation, personal, and sick days
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