Quality Assurance Analyst supporting product safety and quality assurance tasks at Cargill. Collaborating with scientists in sample collection, experiments, and compliance monitoring.
About the role
- Senior Customer Insight Analyst leveraging data to influence customer strategies for CAVU. Collaborating with cross-functional teams to enhance customer experience and support growth plans.
Responsibilities
- Collecting, analysing and interpreting customer data from multiple sources to identify trends, patterns and opportunities
- Building, maintaining and optimising dashboards and reporting suites using best-in-class BI tools
- Developing and maintaining customer segmentation models to support targeted and personalised marketing
- Acting as a Super User of our Customer Data Platform (CDP), creating and managing audiences based on demographic, transactional and behavioural data
- Monitoring and analysing customer feedback across surveys, reviews and social channels
- Building predictive models (e.g. churn and lifetime value) to forecast customer behaviour
- Partnering with customer service and marketing teams to proactively address challenges and capitalise on opportunities
Requirements
- Experience in a data, insight or customer analytics role
- Strong SQL skills and experience working with relational databases
- Hands-on experience with data visualisation tools such as Power BI, Tableau or Google Data Studio
- Experience generating customer insight for stakeholders at all levels of the business
- Experience automating reports and dashboards to improve efficiency
- Advanced Excel skills (highly desirable)
- Exposure to AWS or cloud-based data environments (desirable)
- Experience working with Customer Marketing or CRM teams
- Knowledge of customer analysis, segmentation, LTV, A/B testing and discount strategies
- Experience managing audiences within a CDP or CRM platform
- Strong organisation skills and the ability to juggle multiple projects
- Excellent communication skills, with confidence presenting insight and recommendations
Benefits
- 25 days holiday, increasing with service (up to 28)
- Option to buy up to 10 extra days + 4 flexible bank holidays
- 10% company pension
- Annual bonus scheme
- On-site gym
- MediCash scheme
- A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
- Rail and retail discounts
- 2 paid volunteering days per year
- Access to health & wellbeing events, ID&E activities, and learning opportunities
- Formal and informal development options, including mentoring programmes and learning grants
- Enhanced parental leave (T&Cs apply)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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