International Operations Specialist overseeing international fulfillment operations for cookware company Made In. Managing relationships with 3PLs and cross-functional collaboration for growth.
Responsibilities
Manage daily performance and relationships with international 3PLs across Canada, the UK, Australia, and future geographies.
Monitor and ensure service-level agreement (SLA) adherence for all international order channels (DTC, B2B, Wholesale).
Resolve operational issues and partner with 3PLs to drive continuous improvement across geographies.
Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP).
Track and report on total fulfillment costs, including outbound freight and warehousing.
Lead onboarding of new fulfillment partners in existing and new geographies from end-to-end.
Coordinate across all areas of Operations (Planning, Systems, Customer Service) to ensure all needs are met.
Own international inventory management, including assortment adherence, inventory allocation, and cross-system inventory feed accuracy.
Build and maintain tools, dashboards, and reports to enable business decisions around inventory, fulfillment, and cost management.
Identify operational trends and provide insights to inform strategy and changes to processes.
Collaborate with Web, Marketing, Finance, and Sales teams to support new campaigns, product launches, and promotions across international markets.
Support ad-hoc projects, including onboarding new order types, developing region-specific packaging, and expanding fulfillment capabilities.
Requirements
3+ years of experience in supply chain, inventory, operations, or a related analytical role
Strong analytical skills, with proficiency in tools like Excel / SQL; comfortable working with and reconciling large data sets
Experience working with ERP or inventory management systems (NetSuite preferred)
Strong written and verbal communication skills, experience communicating to internal management and external partners
Excellent project and time management skills, ability to manage multiple projects and consistently deliver on deadlines
Experience in ecommerce operations and / or fulfillment
Bachelor's degree in related field required
Authorized to work in the U.S.
Benefits
Competitive salary
Stock options
401k
Healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans)
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