Hybrid International Operations Specialist

Posted 6 hours ago

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About the role

  • International Operations Specialist overseeing international fulfillment operations for cookware company Made In. Managing relationships with 3PLs and cross-functional collaboration for growth.

Responsibilities

  • Manage daily performance and relationships with international 3PLs across Canada, the UK, Australia, and future geographies.
  • Monitor and ensure service-level agreement (SLA) adherence for all international order channels (DTC, B2B, Wholesale).
  • Resolve operational issues and partner with 3PLs to drive continuous improvement across geographies.
  • Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP).
  • Track and report on total fulfillment costs, including outbound freight and warehousing.
  • Lead onboarding of new fulfillment partners in existing and new geographies from end-to-end.
  • Coordinate across all areas of Operations (Planning, Systems, Customer Service) to ensure all needs are met.
  • Own international inventory management, including assortment adherence, inventory allocation, and cross-system inventory feed accuracy.
  • Build and maintain tools, dashboards, and reports to enable business decisions around inventory, fulfillment, and cost management.
  • Identify operational trends and provide insights to inform strategy and changes to processes.
  • Collaborate with Web, Marketing, Finance, and Sales teams to support new campaigns, product launches, and promotions across international markets.
  • Support ad-hoc projects, including onboarding new order types, developing region-specific packaging, and expanding fulfillment capabilities.

Requirements

  • 3+ years of experience in supply chain, inventory, operations, or a related analytical role
  • Strong analytical skills, with proficiency in tools like Excel / SQL; comfortable working with and reconciling large data sets
  • Experience working with ERP or inventory management systems (NetSuite preferred)
  • Strong written and verbal communication skills, experience communicating to internal management and external partners
  • Excellent project and time management skills, ability to manage multiple projects and consistently deliver on deadlines
  • Experience in ecommerce operations and / or fulfillment
  • Bachelor's degree in related field required
  • Authorized to work in the U.S.

Benefits

  • Competitive salary
  • Stock options
  • 401k
  • Healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans)
  • Free and discounted cookware
  • Flexible time off

Job title

International Operations Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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