Hybrid Lead User Researcher

at Made Tech

• Job title: Lead User Researcher
• Job type: Full Time
• Experience level: Senior
• Salary: £65,000 - £78,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Any UK Office Hub Bristol London Manchester Swansea, United Kingdom

About the role

• Lead User Researcher for Made Tech, enhancing public sector services through user-centered design. Seeking experienced researchers in education and EdTech fields.

Responsibilities

• Leads one / more research deliveries, ensuring all project team & stakeholders have a shared understanding of successful outcomes.
• Scope focus of research, so everyone involved has a shared understanding of successful outcomes
• Takes responsibility for ensuring a whole team approach to user research. Ensuring all stakeholders & team members are invited to participate in observing user research sessions.
• Leads the scoping of one or more research deliveries, defining research objectives, planning activities and leading the overall delivery of research.
• Works with Discipline head and peers to set best practise standards for the User Research team. This includes adhering to GDPR, MRS standards & GDS Service standards.
• Proficient mixed methodology researcher, is able to lead team analysis sessions, synthesis with the production of actionable insight reports.
• Builds relationships with clients & senior stakeholders, understanding their needs, can influence stakeholders and the strategic direction of the delivery.
• Has experience in writing / reviewing bids & supporting business development opportunities
• Provides oversight of user researchers working across the client account and promotes cross functional working relationships.
• People Management of user researchers
• Support the hiring and onboarding of colleagues across Strategy & Design
• Promote user centred thinking / practices at Made Tech and client offices
• Represent user-centred design community internally & externally

Requirements

• Experience of working in education based settings - particularly Early Years / Primary Education (4-11)
• Experience of assessments
• Experience of working in Ed-Tech
• Ex-primary school teacher
• Experienced in research methodologies including usability testing, contextual enquiry, rapid research, survey development, measurable and evaluative research
• Has experience of leading user research across GDS development stages e.g. discovery, alpha, beta. Experience in GDS assessments is desirable.
• Highly experienced at leading user research through agile ways of working
• Confident with coaching more junior members of the team on delivery
• Proficient in leading a team in analysing and synthesising complex data and can help the organisation adopt a wide range of techniques to continually assure, improve and generate valuable findings
• Analyse and interpret research findings so that teams can confidently confirm or challenge their understanding of problems and ideas.
• Leads the team in creating actionable insights through a multitude of outputs including reports, user needs, personas, archetypes and is confident at presenting findings to project teams & senior stakeholders.
• Facilitate teams and stakeholders to make decisions based on user insights
• Highly proficient and advocates for research standards including GDPR / MRS Code of Conduct
• Promotes User Centred Design / inclusive research practices and helps teams design and deliver accessible services to meet the needs of the diverse range of users of government services
• Influence the client at a strategic and commercial level e.g. improving processes, ways of working, generating more work

Benefits

• 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counseling - we offer paid counseling as well as financial and legal advice