Product Manager role at Infoxchange shaping digital products supporting communities across Australia. Collaborate for ongoing success in a mission - driven environment with a focus on social justice.
About the role
- Product Owner leading ServiceNow Matter Management implementation and collaboration with legal teams. Ensuring delivery of meaningful value and improving case management across legal enterprises.
Responsibilities
- Define and communicate a clear product vision for ServiceNow Matter Management aligned with strategic goals.
- Partner with attorneys, legal operations staff, and stakeholders to understand legal workflows, pain points, and compliance requirements.
- Own and manage the product backlog and roadmap for ServiceNow Matter Management.
- Serve as the Product Owner within an Agile delivery model, providing direction to development and configuration teams.
- Work closely with delivery teams, ServiceNow developers/configurators, and implementation partners.
- Guide the evolution of the product post-implementation as additional legal teams and agencies adopt the platform.
Requirements
- Proven experience serving as a Product Owner or Product Manager for enterprise digital solutions.
- Hands-on experience with ServiceNow, preferably including case, matter, or workflow-based modules.
- Experience working in or closely with legal, legal operations, or compliance-driven environments.
- Strong understanding of Agile delivery practices and backlog management.
- Excellent stakeholder engagement, facilitation, and communication skills.
- Experience delivering solutions in complex or regulated environments.
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Flexible work from home options
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