Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Service Representative managing customer inquiries and complaints for a financial services company. Providing information on products and services without sales pitches.
Responsibilities
- You are responsible for delivering outstanding customer service to our clients.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- Supporting and onboarding clients with the technical details of the trading software.
- Addressing clients' technical questions about financial products by phone and email.
- There are no sales calls or cold-calling here – clients come to you.
Requirements
- You have initial work experience in telephone-based customer contact.
- Experience at a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are comfortable using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- Several-week, structured onboarding with individualized training on our trading platform and the financial products by our in-house trainer & ample practical onboarding with your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef – suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Company-supported in-house language courses at very favorable conditions
- 45% employer contribution to the company pension scheme
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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