Fraud Analyst focusing on combating fraud and managing risks for loyalty redemptions. Collaborating with teams to ensure secure experiences for millions of Canadian members.
About the role
- Enterprise Applications Analyst at Latham & Watkins supporting enterprise software applications for attorneys. Collaborating on new software solutions and troubleshooting technical issues.
Responsibilities
- Supporting the design, implementation, and maintenance of the firm’s enterprise software application platforms
- Proposing additional enhancements and new software solutions for the firm’s legal professionals and administrative departments
- Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects
- Installing, maintaining, and upgrading software for all users within the firm and making recommendations to their manager regarding the setting of standards for firm software
- Producing training materials and delivering training to regional trainers, the Global Technology Support Centre, and to end-users regarding specialised applications
- Providing additional end-user technical support as needed
Requirements
- A bachelor's degree or equivalent in computer science or a related field or appropriate work experience
- Strong written and verbal communication skills in German and English
- Experience in a software support role
- Experience providing upper-level support, training, or mentoring for other technology department personnel, preferably
- Experience with enterprise-class software installations and upgrades, training, and technical documentation, preferably
- Experience supporting a large, multi-office environment, preferably
Benefits
- Pension plan
- Travel and meals allowance
- Disability insurance, personal accident insurance & life assurance
- Professional development programs
- Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
- Sport courses and training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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