Hybrid Producer – Digital & Tech Projects

at Lush Fresh Handmade Cosmetics North America

• Job title: Producer – Digital & Tech Projects
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: £30,000 - £45,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Poole, United Kingdom

About the role

• Producer leading project delivery within cross-functional teams at Lush, focusing on digital and tech initiatives. Balancing strategic oversight and practical execution for innovative cosmetics projects.

Responsibilities

• Lead project delivery using appropriate project principles, adapting rituals to suit the team and the challenge.
• Drive progress, balancing speed with sustainability.
• Keep your eye on quality, not just the finish line. If it’s not something we’re proud of, it’s not done.
• Galvanise and guide; bring energy, direction, and purpose to every room you're in.
• Translate the big picture into clear action, helping the team stay grounded in both vision and detail.
• Facilitate open, honest conversations and make sure the right people are looped in at the right time.
• Get curious about the “why” behind the work - understand business goals, user needs, and the context that drives them.
• Push for clarity around scope, deadlines, and priorities; and don’t be afraid to challenge what doesn’t add up.
• Ensure your team is delivering what matters, not just what’s asked.
• Embrace change as part of the job and adjust course without losing your sense of direction.
• Model resilience under pressure; bring calm when things wobble and courage when things shift.
• Rally your team behind new directions with honesty, optimism, and purpose.
• Build and maintain positive, respectful relationships even through difficult conversations.
• Know when to escalate, and when to own the problem and drive the solution.
• Act as a trusted point of contact for stakeholders, users, and third parties alike.
• Be ready to lead any kind of work; whether it’s tech-heavy, operations-focused, people-led, or physical-world execution. Your superpower is versatility.
• Bring your toolkit of transferable skills to every team and project you work with.
• Embrace variety as fuel, not friction.

Requirements

• Experience delivering projects using appropriate methodologies or equivalent iterative approaches.
• Strong organisational skills - able to manage multiple moving parts without losing your cool (or your calendar).
• Excellent communication skills - clear, kind, confident, and concise.
• Ability to navigate ambiguity and shift direction without dropping momentum.
• Skilled at balancing urgency with empathy - knowing when to push and when to pause.
• Experience working with cross-functional digital teams (designers, developers, analysts, testers, etc).
• Confident managing meetings, stand-ups, retros, and planning sessions that are actually useful.
• A natural relationship builder - from team members to stakeholders to external partners.
• Comfortable with digital tools for delivery, tracking, and collaboration (Jira, Linear, Trello, Notion, Slack, etc).

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more
• *Tailored gender affirming care