Sales Order Specialist handling the quote-to-billing process at LSEG. Collaborating with teams for customer orders and ensuring timely service delivery.
Responsibilities
Handle the order process for select products
Entering orders into specialized provisioning or electronic-fulfillment systems
Partnering with internal teams to ensure orders are fulfilled accurately and within agreed turnaround times
Call out all delays to internal groups including to the senior members of the team
Accountable for meeting and maintaining defined standards for quality and efficiency
Handle internal customer queries and communication in a professional and service-minded manner
Attend team meetings
Responsible for online Maintenance, lapsing of subscriptions and access related issues
Support billing team in validating online invoices and portals
Review the group email account to ensure that requests are actioned and completed according to agreed turnaround times
Creating and modification of customer master data
Meet agreed volume, service and quality targets
Requirements
Graduate/post-graduate in related field such as commerce or accounting
Good data interpretation skills
Good knowledge of computer systems
Knowledge on SAP, Sales force is an advantage
Should have customer centric demeanor
Ability to prioritize and attention to detail
High skills for learning
Result oriented and ability to multi-task
Should possess excellent communication – written and verbal
Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills
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