Technical Support Specialist for e - commerce platforms, ensuring customer satisfaction and documentation. Collaborating with teams to resolve technical issues and improving user experience.
About the role
- Account Manager managing client relationships across Omni-Channel and E-Commerce sectors. Engaging in strategic planning and team leadership while working with internal departments.
Responsibilities
- You manage our clients at the site comprehensively — across all hierarchical levels.
- Serve as the central point of contact for the client service team on complex client requests and provide disciplinary leadership of the team.
- Identify additional revenue opportunities, derive actions and develop strategic account plans.
- Independently manage strategic client requests, coordinate implementation and ensure a smooth process across all upstream and downstream activities.
- Prepare business reports and conduct regular client visits.
- Strengthen the existing sales structure in close collaboration with service units and business partners.
Requirements
- Degree in business administration/economics — ideally with a focus on Sales, E‑Commerce and/or Logistics — or a comparable qualification.
- 2–3 years of professional experience in account or project management.
- Initial practical experience in disciplinary team leadership and personnel management.
- Proficient user of MS Office applications (especially Excel, Word and PowerPoint).
- Strong analytical and conceptual skills and the ability to quickly get up to speed on complex topics.
- Confident communication in German (at least C1) and English (B2).
Benefits
- Personal development: We support your professional growth through training in relevant areas as well as other interesting topics.
- Flexible work location: After completion of onboarding, the option for up to two days of home office per week is available.
- Vacation: 30 days of annual leave per year.
- Benefits: Employer contributions to company pension plans and company disability insurance.
- Additional benefits: Employee discounts via Corporate Benefits — bike leasing through JobRad — Wellpass — Nilo Health — and employee parking.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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