Hybrid Field Provider Manager

at Lowe's Companies, Inc.

• Job title: Field Provider Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,900 - $165,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Worcester, United States

About the role

• Manage relationships with Independent Service Providers to deliver quality services in the home improvement industry. Conduct B2B meetings and oversee performance metrics to ensure compliance and satisfaction.

Responsibilities

• Own the relationship with the local Independent Service Providers (ISPs) across multiple markets, supporting all categories of Installed Services Offering
• Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
• Develop and discuss improvement plans as needed to meet service and quality goals
• Leverage centralized PROvider Experience Group to partner with on sourcing and ensure capacity to support sales
• Supports and leverages centralized functions to ensure proper onboarding of new PROviders
• Maintain and manage local third-party service provider relationships to support quality, service, and expense goals
• Ensure third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
• Oversee service quality through regular interaction including jobsite inspections, service provider meetings, and customer satisfaction reviews

Requirements

• Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
• 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
• Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards