Senior Business Consultant engaging in pre - sales activities at IT Solutions firm focusing on AI/ML solutions. Responsibilities include proposal management, strategy preparation, and collaboration with multiple teams.
About the role
- Cloud & M365 System Consultant role focused on client solutions in Microsoft services, enhancing operational efficiency. Support for Exchange, Cloud Platform, Office 365, and Managed IT Services clients.
Responsibilities
- Oversee and manage all aspects of Microsoft 365 admin centers, including Exchange, SharePoint, Teams, Intune, and other M365 services, ensuring smooth operation, user management, and service optimization
- Create and pilot Intune application configuration and/or protection policies
- Distribution of pre-packaged applications from the Apple Store or Google Play store to mobile devices, and distribution of Windows 10/11 applications that have already been packaged via Intune
- Troubleshoot widespread device enrollment issues identified by Tier 1 or Tier 2 affecting multiple devices.
- Implement automation tools and scripts for streamlined cloud operations and maintain comprehensive documentation for configurations and procedures
- Work with 3rd party integrators, external consultants or vendors to implement new technologies, adjust current deployments and apply best practices
- Act as the go-to technical resource assisting multiple clients with Microsoft Messaging technologies & Cloud platform support for Azure, AWS, & GCP
- Troubleshoot issues with Entra ID Subscriptions, AD, Teams/Teams for Business online, Microsoft Teams and other Messaging related infrastructure
- Work with a dynamic team of M365 & Cloud support specialists
- Provide recommendations on how to improve efficiencies with the technologies we support
- Assist with other technical infrastructure support activities as required
Requirements
- 5+ years’ experience as a Messaging Specialist in a Microsoft environment, supporting versions of Exchange from 2010 – 2019 and Teams
- 2+ years’ experience supporting and maintaining Cloud platforms (Azure, AWS, GCP), Microsoft 365 services including Teams
- Solid understanding of Microsoft Voice and voice integration with on-premises Teams
- Strong background in infrastructure support including Active Directory, Azure Active Directory, AD Connect and DNS
- 2+ years’ experience managing Microsoft 365 using PowerShell
- Familiarity with Microsoft 365 Security and Compliance center, Cloud App Security and Microsoft Defender for Office 365, Intune
- Experience developing, deploying, and maintaining microservice deployed platforms
- Strong understanding of HTTP protocol, RESTful API's, SDK's, SaaS models
- Experience working with relational databases on different technology platforms like Microsoft SQL or PostgreSQL
- Experience working with and managing code repositories
- Experience working with CI/CD tools like Azure DevOps and GitHub, GitLab, JavaScript, PowerShell, Python, SQL, Ansible, PowerShell, Terraform, Docker, and cloud-native technologies
- Solid experience in coding
- Experience working with container technologies such as Kubernetes is considered an asset
- Experience in working with Puppet or Chef for automation and configuration is considered an asset
- Knowledge of multi-factor authentication
- Knowledge of multiple mail gateways & mail filtering tools
- Strong written and verbal communication skills
- Excellent problem-solving and multitasking skills
Benefits
- Great people and culture
- Comprehensive benefits package from day one
- Recognition programs
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
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