Hybrid Senior Pensions Transformation Manager – FTC till end of December 2026

at Lloyds Banking Group

• Job title: Senior Pensions Transformation Manager – FTC till end of December 2026
• Job type: Full Time
• Experience level: Senior
• Salary: £76,194 - £89,640 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Bristol, United Kingdom

About the role

• Senior Pensions Transformation Manager at Lloyds Banking Group driving strategic change in pensions operations. Leading operational improvements and influencing stakeholder engagement through technology and governance.

Responsibilities

• Deliver the transformation roadmap for pensions operations, ensuring all change initiatives (systems, data, processes, governance, digital engagement) align with long term business and trustee strategy.
• Assess the current operating model and design enhanced future state models covering people, process, systems, controls, and service delivery.
• Lead the planning and implementation of operating model reforms.
• Identify and prioritise opportunities for simplification, automation, and digitisation utilising AI tools and streamlined calculation methodologies.
• Bring an external, market leading perspective, using industry insight, benchmarking and innovation to continuously challenge the status quo.
• Provide strategic leadership over pensions change activity, supported by colleagues responsible for project delivery.
• Ensure operational change is prioritised effectively, risks are understood and managed, and benefits are realised.
• Drive readiness planning, adoption and embedding of change across Member Services and suppliers.
• Manage relationships with Trustees, internal stakeholders and third-party pension administrators, presenting clear, evidence-based recommendations, constructively challenging and influencing outcomes.
• Ensure suppliers introduce and adopt modern, technology enabled administration solutions that improve efficiency, resilience and member experience.
• Own the transformation agenda within the appropriate risk and control framework, ensuring regulatory and legislative requirements are met.
• Develop team capability, creating a sustainable pipeline of delivery and change talent.
• Seek continuous improvement, efficiency and control across pensions operations.

Requirements

• Proven experience leading large scale operational, digital or transformation programmes within pensions, financial services or a closely related regulated environment.
• Demonstrable evidence of shaping operating models, not just delivering projects.
• Strong experience influencing and challenging suppliers, Trustees and senior stakeholders.
• External market awareness, including pensions administration technology, innovation and digital member engagement.
• Experience operating at senior levels, including exposure to Trustee Boards, ExCo level or equivalent governance forums.
• Strong leadership capability, with experience building and leading high performing teams through change.
• Excellent negotiation, influencing and stakeholder management skills.
• Ability to operate strategically while remaining close enough to delivery to ensure successful outcomes.
• Professionally qualified in pensions (or equivalent), with deep knowledge of UK pensions legislation and regulatory requirements.
• Expert understanding of occupational DB and DC trust based pension scheme operations and governance, with the ability to design and implement robust, compliant processes.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies