Lead operations for Private Cloud at Lloyds Banking Group, driving service management and consumer outcomes in a hybrid working environment.
Responsibilities
Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil
Driving operational standards, developing the service levels and controls to support better consumer outcomes
Ensuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidents
Supporting consumers to through the Production Readiness Review quality gate
Implementing service dashboards and reporting using native tooling wherever possible
Identification of opportunities to improve service levels and control across the Private Cloud Platform
Relationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.
Requirements
Experience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environments
Knowledge and experience of Middleware Technologies (MQ, DataPower, Websphere)
Understanding of agile delivery methodologies and DevOps
Must have leadership experience ideally including line or supplier management and developing teams to excel and increase productivity
Experience working with a broad set of Private Cloud services and products
Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels
Managing 3rd party suppliers to deliver critical services
Delivering consumer outcomes to support greater cloud adoption
Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
Experience in managing risks and controls across technical platforms
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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