Hybrid Private Cloud Service Manager

at Lloyds Banking Group

• Job title: Private Cloud Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £83,411 - £98,130 per year
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Halifax, United Kingdom

About the role

• Lead operations for Private Cloud at Lloyds Banking Group, driving service management and consumer outcomes in a hybrid working environment.

Responsibilities

• Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil
• Driving operational standards, developing the service levels and controls to support better consumer outcomes
• Ensuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidents
• Supporting consumers to through the Production Readiness Review quality gate
• Implementing service dashboards and reporting using native tooling wherever possible
• Identification of opportunities to improve service levels and control across the Private Cloud Platform
• Relationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.

Requirements

• Experience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environments
• Knowledge and experience of Middleware Technologies (MQ, DataPower, Websphere)
• Understanding of agile delivery methodologies and DevOps
• Must have leadership experience ideally including line or supplier management and developing teams to excel and increase productivity
• Experience working with a broad set of Private Cloud services and products
• Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels
• Managing 3rd party suppliers to deliver critical services
• Delivering consumer outcomes to support greater cloud adoption
• Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
• Experience in managing risks and controls across technical platforms

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies