IT Cloud Engineer responsible for designing, deploying, and managing cloud infrastructure at Welocalize. Collaborating with teams to implement cloud strategies and providing mentorship to junior team members.
About the role
- Lead operations for Private Cloud at Lloyds Banking Group, driving service management and consumer outcomes in a hybrid working environment.
Responsibilities
- Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil
- Driving operational standards, developing the service levels and controls to support better consumer outcomes
- Ensuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidents
- Supporting consumers to through the Production Readiness Review quality gate
- Implementing service dashboards and reporting using native tooling wherever possible
- Identification of opportunities to improve service levels and control across the Private Cloud Platform
- Relationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.
Requirements
- Experience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environments
- Knowledge and experience of Middleware Technologies (MQ, DataPower, Websphere)
- Understanding of agile delivery methodologies and DevOps
- Must have leadership experience ideally including line or supplier management and developing teams to excel and increase productivity
- Experience working with a broad set of Private Cloud services and products
- Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels
- Managing 3rd party suppliers to deliver critical services
- Delivering consumer outcomes to support greater cloud adoption
- Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
- Experience in managing risks and controls across technical platforms
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
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