F&B Multi - Unit Director II role at Charlotte Airport managing multiple restaurant operations. Responsible for staffing, operational standards, and financial performance in a high - paced environment.
About the role
- Personal Banking Director at Lloyds Banking Group leading a digital-first change in personal banking. Transforming customer experiences and empowering colleagues across a multi‑site organization in the UK.
Responsibilities
- Lead a step change in customer service, setting new standards for quality, ease and trust across every interaction.
- Revolutionise our chat and messaging capability, building a premier proposition that blends brand new digital innovation with empowered, expert colleagues.
- Break down silos across channels, shaping seamless, joined up customer journeys that feel intuitive, human and effortless.
- Grow the capability of thousands of colleagues, enabling them to build deeper, more meaningful relationships with customers.
- Deploy automation, digitisation and market leading AI to create a modern, digital first approach to banking — one that feels personalised, predictive and built around customers’ lives.
- Drive end to end transformation of customer journeys, improving experience while dramatically increasing efficiency.
Requirements
- Strategic and commercially strong leader with deep Personal Banking expertise and the ability to translate insight into clear direction and momentum.
- Proven driver of digital‑first transformation, turning strategy, data and emerging technologies — including AI and robotics — into meaningful customer outcomes.
- Influential, collaborative communicator who brings people together across functions and levels, with a strong, credible voice for the customer.
- Experienced in leading large, multi‑channel, multi‑site teams, navigating regulatory, operational and customer priorities with confidence and balance.
- Builder of high‑performance, values‑led cultures, motivating colleagues, fostering innovation and unlocking new ways of working.
- Expert in spotting external trends and shaping future‑focused, customer‑centric operating models, delivering strategic transformation at scale.
Benefits
- A generous pension contribution
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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