Operational Resilience Manager enhancing business continuity at Lloyds Banking Group. Safeguarding customers and communities by preparing for, responding to, and recovering from disruptions.
Responsibilities
Continuously strengthen our Business Continuity (BC) framework, aligning with regulations, global standards, and Group policy.
Ensure BC policies and operating models fit seamlessly with Group-wide standards, defining clear roles and accountability.
Support business units to improve plan quality, data integrity, and usability of continuity plans.
Drive adoption of BC tools (e.g., Fusion, ServiceNow) and develop MI capabilities for visibility and performance tracking.
Design and deliver scenario exercises, identify gaps, and implement improvements through actionable reporting.
Lead BC awareness and training, providing clear, impactful updates to senior stakeholders and governance forums.
Requirements
Recognised Business Continuity qualification (e.g., BCI Certificate) or equivalent experience.
Strong understanding of ISO 22301:2019, SS1/21, SYSC 15A, and ability to translate requirements into practical solutions.
Proven experience delivering resilience in complex organisations.
Excellent analytical and problem-solving skills, with data literacy and critical thinking.
Ability to influence and collaborate effectively across functions and senior levels.
Familiarity with BC platforms (e.g., Fusion, ServiceNow) and awareness of emerging technologies, including AI concepts.
Benefits
A generous pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
30 days’ holiday plus bank holidays
Flexible benefits to suit your lifestyle
Wellbeing initiatives and generous parental leave policies
Job title
Operational Resilience Manager, Business Continuity
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