Hybrid Head of Design Operations

at Lloyds Banking Group

• Job title: Head of Design Operations
• Job type: Full Time
• Experience level: Lead
• Salary: £104,992 - £146,650 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Lead Design Operations at Lloyds Banking Group, enhancing the design quality and customer experiences. Focus on driving organization-wide design capability and establishing a cohesive design delivery environment.

Responsibilities

• Establish and evolve a centre of design delivery, creating cohesive ways of working across design disciplines, embedding them into delivery.
• Drive leadership understanding and organisational capability in customer-centric design.
• Build a world-class design practice and environment within the Group, growing a great culture and attracting and retaining market-leading talent.
• Ensure effective reuse of design assets that are fit for purpose, consistent, and aligned with design standards across all divisions.
• Keep the team at the forefront of design methodology, principles, and technology—deploying advanced tools and methods to deliver cutting-edge capabilities.
• Collaborate with business stakeholders and directors to resolve design and delivery challenges quickly, protecting design quality while enabling rapid delivery.
• Develop strong relationships across Group businesses, strategy, risk, and Brands Marketing & Experience to influence future design direction

Requirements

• 5+ years of scaled design operations leadership experience.
• Proven ability to lead teams solving complex problems and translate strategic intent into scaled solutions.
• Track record of establishing and driving effective Design Management practices.
• Experience of managing and scaling effective design systems.
• Employs approaches that ensure design teams can evidence their impact.
• Experience in complex markets and organisations.
• Resilience, self-awareness, and a passion for exceeding expectations while inspiring your team.
• Strategic and innovative mindset with the ability to influence across design disciplines.
• Strong presence in executive forums and ability to communicate effectively with stakeholders at all levels.
• Understanding of digital and financial services, with a vision for where the industry is heading.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies