Field Client Success Manager driving innovation in care delivery for Limber Health. Working directly with clinicians to improve patient outcomes through Limber's Remote Therapeutic Monitoring solution.
Responsibilities
Traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
Analyze usage metrics and develop strategic action plans to improve performance and engagement
Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
Track visit outcomes and progress against client KPIs in a structured and organized way
Support new client go-lives and implementation initiatives in the field
Requirements
Licensed Physical Therapist or Occupational Therapist
2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
Self-starter with the ability to work independently while remaining highly accountable
Strong problem-solving skills and ability to adapt in real time
Highly motivated by performance and commission-based earning structures
Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
An active driver's license in good standing is required
Must have reliable access to a major airport for regional travel
Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
Comprehensive benefits include medical, dental, and vision insurance
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