Store Manager at Lids Sports Group managing retail operations and team development. Ensuring exceptional customer service and achieving sales targets in the Chesapeake location.
Responsibilities
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Manage business disruptions and provide operational continuity.
Execute operations-focused company-level directives, promotions, and initiatives.
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Requirements
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
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