Onsite Store Manager

Posted 1 hour ago

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About the role

  • Store Manager at Lids Sports Group managing retail operations and team development. Ensuring exceptional customer service and achieving sales targets in the Chesapeake location.

Responsibilities

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  • Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
  • Manage business disruptions and provide operational continuity.
  • Execute operations-focused company-level directives, promotions, and initiatives.
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Benefits

  • Competitive salary
  • Paid time off
  • Flexible work arrangements
  • Employee discounts
  • Training and development opportunities

Job title

Store Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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