Senior Defensive Security Advisor at Desjardins identifying and mitigating threats across systems and networks. Leading complex initiatives and collaborating with stakeholders for effective security posture.
About the role
- Deploy the control policy defined in coordination with Management and establish the strategy for control plans according to contractual objectives and the results of fraud investigations, with a constant focus on safety, quality and cost optimization
- Ensure compliance with regulations, safety directives and the Pole's internal procedures
- Organize joint operations with law enforcement
- Ensure network security during sensitive events in partnership with the PCC and the Management Pole
- Manage and analyze the pole's activity using KPIs and monitoring tools while respecting budgetary and contractual commitments and ensuring data compliance
- Propose and implement improvements for the Pole (organization, service quality, fraud, absenteeism, productivity, etc.)
- Develop the procedures required for the Pole's operation
- Actively participate in fraud prevention through regular field operations alongside teams and team leaders
- Oversee the handling of complaints affecting his/her teams
- Contribute to the security of staff and the care of customers through active network monitoring and effective intervention in case of security-related incidents
- Organize and implement prevention and mediation actions
- Lead the Pole, promote information flow and organize team meetings
- Support and reinforce field teams on a regular basis
- Supervise team leaders and ensure managerial cohesion
- Contribute to onboarding, training and professional development (recruitment, evaluations, interviews)
- Carry out individual and collective measures (absenteeism, disciplinary actions, etc.) in compliance with applicable rules and ensure follow-up
- Enforce the rules inherent to the activity (legal framework) and safety instructions
- Contribute to quality of work life through appropriate management and communication styles
- Manage the mediation team (monitoring working time, recruitment management, managing the relationship with the partner association providing staff...)
Requirements
- Required level: diploma equivalent to Bac +2 or equivalent experience, internal or external
- Minimum of 3 years' professional experience in a role related to identity verification is desirable
- Strong managerial experience leading a team of at least 30 agents
- Must meet the requirements for swearing-in (assermentation) and identity recording
- Category B driving license required; D license + FIMO preferred
Benefits
- Health insurance
- RTT (reduction of working time) / time off in lieu
- Employee savings plan
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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