Senior AI Platform Engineer designing and operating backend services for payroll platform automation. Involves integrating LLMs into production services and developing cloud infrastructure.
About the role
- Platform Engineering Director leading the platform engineering team at Ledger. Driving strategy, operational excellence, and modern engineering practices in cloud infrastructure.
Responsibilities
- Define and execute the platform engineering strategy aligned with business objectives and Infrastructure & Operations goals
- Lead and manage the Platform Engineering team to high performance
- Establish and govern best practices, standards, and architecture for platform services and production cloud infrastructure
- Partner with engineering leadership and Infrastructure & Operations teams to define platform and production system requirements
- Act as the final escalation point for complex platform engineering issues beyond Level 2 operations support
- Oversee the design, development, and maintenance of developer platforms enabling application delivery, CI/CD, and deployment automation
- Build and maintain platform infrastructure, cloud environments, and tooling in line with architectural standards and requirements
- Design and operate scalable, highly available, and reliable production systems and services
- Lead initiatives for infrastructure as code (IaC), observability, and monitoring across development and production environments
- Provide expert-level technical leadership during complex platform, infrastructure, and production incidents
- Recruit, mentor, and develop platform engineers at all levels
- Foster a culture of innovation, collaboration, and continuous improvement
- Manage team performance, career development, and succession planning
- Allocate resources effectively across multiple platform initiatives
- Build strong cross-functional relationships with Infrastructure & Operations, Engineering, Product, Security, and SRE teams
- Provide architectural guidance and mentorship to SRE and Level 2 operations teams, including transition-to-support and advanced troubleshooting
- Drive adoption of modern platform engineering practices (e.g. GitOps, service mesh, API gateways)
- Ensure platform and production infrastructure security, compliance, and cost optimisation
- Evaluate and integrate new technologies to enhance platform capabilities and production system reliability
- Maintain technical documentation, architecture diagrams, and advanced operational runbooks
- Lead post-mortems and root cause analysis for escalated platform and cloud infrastructure incidents, driving improvements with SRE teams
- Design and own disaster recovery, backup, and high-availability strategies for cloud infrastructure
- Collaborate with Service Quality Management (SQM) teams on incident and problem management
Requirements
- 10+ years’ experience in software and platform/infrastructure engineering, including senior technical leadership
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Proven experience leading platform or infrastructure engineering teams, including managers and senior ICs, in distributed and matrixed environments
- Deep expertise in AWS, Kubernetes, containerisation, infrastructure as code, and CI/CD/deployment automation
- Experience designing, building, and operating developer platforms or internal PaaS
- Knowledge of platform engineering patterns (e.g. golden paths, paved roads), service mesh, and API management
- Strong background in production system architecture, capacity planning, performance optimisation, and incident leadership
- Excellent communication skills with senior and executive stakeholders.
Benefits
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
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