Hybrid Service Contract Manager – Smart Buildings

at learnd

• Job title: Service Contract Manager – Smart Buildings
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ashby de la Zouch, United Kingdom

About the role

• BMS Contracts Manager overseeing service contracts and client relationships in retail sector. Ensuring compliance, commercial performance, and operational delivery for multi-site accounts.

Responsibilities

• Manage end‑to‑end BMS service and maintenance contracts across distributed retail estates.
• Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded.
• Review contract terms regularly, identifying risks, variations, or improvement opportunities.
• Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date.
• Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews.
• Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate.
• Build strong working relationships with retail client representatives, FM partners, and internal teams.
• Hold regular review meetings, providing performance updates, reporting, and long‑term renewal planning.
• Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication.
• Proactively identify service improvements, efficiencies, and value-add opportunities to enhance customer outcomes and support contract retention and growth.
• Own commercial performance, including forecasting, margin protection, and cost control.
• Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin.
• Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms.
• Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution.
• Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation.
• Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors.

Requirements

• Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services.
• Some knowledge of BMS hardware/software platforms and controls integration
• Ability to communicate risks and issues in a timely and appropriate manner.
• Demonstrable management skills with knowledge and experience in standard methodologies.
• Strong decision-making ability and experience in identifying potential sources of risk and their potential impact on contract success
• The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external.
• Excellent commercial awareness and ability to interpret contract terms.
• Effective communicator with strong client‑facing and negotiation skills.
• Strong organisational skills and ability to manage multiple clients simultaneously.
• Experience coordinating high-volume, multi-site service operations using CAFM or service management platforms.
• Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities.
• Comfortable working with remote teams and cross-functional technical specialists rather than directly supervising trade engineers.

Benefits

• Competitive salary + Benefits
• Company Vehicle - Electric or Hybrid
• Expense for Travel and Accommodation
• Death in Service Policy
• UK Healthcare cash benefit
• Enhanced sickness pay policy
• Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy
• Employee Assistance Programme