Quality Assurance Specialist ensuring excellence in customer/client facing interactions for a financial technology company. Monitoring service organization quality and facilitating feedback loops effectively.
About the role
- Client Tester conducting evaluations in various sectors to enhance customer experiences across Switzerland. Flexible scheduling and direct influence on service quality.
Responsibilities
- Conduct mystery evaluation assignments across various sectors and markets.
- Observe and evaluate on-site customer experience.
- Document observations and evaluations according to predefined criteria.
- Complete questionnaires for each mystery evaluation assignment performed.
- Work closely with the team to discuss findings and possible improvements.
Requirements
- Be at least 18 years old
- Hold a valid driver's license (car)
- Interest in market research and mystery shopping
- Good communication skills and strong observational abilities
- Reliability and attention to detail in task execution
- Basic computer skills
- Resident of Switzerland
Benefits
- Personal support and training before each assignment.
- Flexible scheduling: you choose the number and type of assignments you accept!
- Secure and reliable compensation based on fees.
- Your feedback is actively sought and has impact.
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