Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Team Lead for Customer Service & Logistics at KWS Austria overseeing scheduling and logistics operations. Leading a team to ensure smooth supply chain processes and high customer satisfaction.
Responsibilities
- You will lead and develop the scheduling and customer service team to ensure first-class service.
- Work in close coordination with Sales, Production, and International Logistics to ensure efficient processes and outstanding customer service.
- Ensure on-time deliveries and optimal inventory levels in cooperation with external partners and the local team.
- Proactively optimize and digitize the entire logistics and supply chain system to meet the requirements of the Austrian market.
- Define and implement objectives, guidelines, and processes for logistics operations in close collaboration with Sales and Marketing.
- Coordinate between IT, Logistics, and Sales to ensure seamless process integration.
- Take responsibility for all after-sales processes, including accurate and timely invoicing and direct support for strategic customer issues.
- Manage orders in Salesforce and SAP and foster synergies across different cultures and platforms (S/4HANA, Salesforce Lightning, dealer portal, online shop).
- Maintain and optimize customer data in Salesforce and ensure an efficient customer hotline.
- Overall responsibility for professional, solution-oriented complaint management to ensure high customer satisfaction.
Requirements
- Completed degree or several years of professional experience in Supply Chain, Logistics, Business Administration, or a comparable field.
- Experience in the agricultural sector or agricultural markets is an advantage.
- In-depth knowledge of logistics services, customer support, and sales support.
- Initial management experience is desirable.
- Excellent stakeholder management skills.
- Confident user of SAP, Salesforce, and common office IT tools.
- High affinity for IT and digital tools.
- Very good written and spoken German and English skills.
- Class B driver's license and willingness to travel (approx. 5–10% internationally).
Benefits
- An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas.
- Work in an international, highly motivated, and dynamic team with flat hierarchies.
- Flexible working hours with the option for mobile/remote work.
- As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision – a culture that is actively practiced, for example through an open and friendly working atmosphere.
- True to the motto “Make Yourself Grow!”, we encourage individual professional and personal development.
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