Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Lead role in customer service and logistics for KWS Austria, overseeing supply chain and optimizing processes. In charge of a motivated team ensuring efficient service delivery.
Responsibilities
- You will lead and develop the dispatch and customer service team
- Closely coordinate with Sales, Production and international Logistics
- Ensure on-time deliveries and optimal inventory levels
- Proactively optimize and digitize the entire logistics and supply chain system
- Define and implement targets, policies and processes for logistical operations
- Coordinate between IT, Logistics and Sales
- Responsible for all after-sales processes
- Manage orders in Salesforce and SAP and promote synergies across different cultures
- Maintain and optimize customer data in Salesforce
Requirements
- Degree or several years of experience in Supply Chain, Logistics, Business Administration (BWL) or a comparable field
- Experience in the agricultural sector or with the agricultural market is an advantage
- Solid knowledge of logistics services, customer and sales support
- Initial leadership experience desirable
- Excellent stakeholder management skills
- Proficient in SAP, Salesforce and common IT programs
- Strong IT affinity
- Very good German and English language skills
- Driver's license (Class B) and willingness to travel (approx. 5–10% international)
Benefits
- Flexible working hours with the option to work remotely
- An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas
- Work in an international, highly motivated and dynamic team with flat hierarchies
- A culture that is actively lived, for example through an open and friendly working atmosphere
- Support for individual professional and personal development
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