Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Customer Service Specialist focusing on systems and tools in supply chain management. Optimizing processes and harmonizing the system landscape in Customer Service & Logistics department.
Responsibilities
- Responsible for coordinating the further development of the system landscape in the German market, with a focus on order processing
- Harmonize existing processes across all relevant crop types, contributing innovative ideas to achieve overarching process objectives
- Design, optimize, and implement interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers
- Define requirements for the Customer Service & Logistics department and represent these requirements in international projects (e.g., S/4HANA rollout)
- Execute user acceptance tests and deliver internal training sessions in collaboration with end users
Requirements
- Completed degree, ideally with a focus on Business Informatics, or a comparable qualification
- Strong understanding of systems and processes, particularly in the area of order processing
- Advanced knowledge of SAP, especially the SD module; knowledge of Salesforce is an advantage
- Basic understanding of IT project management; initial professional experience in this field is beneficial
- Strong stakeholder management skills and excellent communication abilities, combined with a high level of assertiveness and team spirit
- Flexibility, initiative, and a reliable, independent working style
- Fluent English and good German skills, both written and spoken
Benefits
- Flexible working hours model with the option for remote work (hybrid model)
- Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
- A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
- True to the motto "Make yourself grow!" we support your personal and professional development
- Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.