Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Service Specialist focusing on systems and tools in supply chain management. Optimizing processes and harmonizing the system landscape in Customer Service & Logistics department.
Responsibilities
- Responsible for coordinating the further development of the system landscape in the German market, with a focus on order processing
- Harmonize existing processes across all relevant crop types, contributing innovative ideas to achieve overarching process objectives
- Design, optimize, and implement interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers
- Define requirements for the Customer Service & Logistics department and represent these requirements in international projects (e.g., S/4HANA rollout)
- Execute user acceptance tests and deliver internal training sessions in collaboration with end users
Requirements
- Completed degree, ideally with a focus on Business Informatics, or a comparable qualification
- Strong understanding of systems and processes, particularly in the area of order processing
- Advanced knowledge of SAP, especially the SD module; knowledge of Salesforce is an advantage
- Basic understanding of IT project management; initial professional experience in this field is beneficial
- Strong stakeholder management skills and excellent communication abilities, combined with a high level of assertiveness and team spirit
- Flexibility, initiative, and a reliable, independent working style
- Fluent English and good German skills, both written and spoken
Benefits
- Flexible working hours model with the option for remote work (hybrid model)
- Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
- A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
- True to the motto "Make yourself grow!" we support your personal and professional development
- Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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