Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Service Specialist focusing on systems and tools in supply chain management. Optimizing processes and harmonizing the system landscape in Customer Service & Logistics department.
Responsibilities
- Responsible for coordinating the further development of the system landscape in the German market, with a focus on order processing
- Harmonize existing processes across all relevant crop types, contributing innovative ideas to achieve overarching process objectives
- Design, optimize, and implement interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers
- Define requirements for the Customer Service & Logistics department and represent these requirements in international projects (e.g., S/4HANA rollout)
- Execute user acceptance tests and deliver internal training sessions in collaboration with end users
Requirements
- Completed degree, ideally with a focus on Business Informatics, or a comparable qualification
- Strong understanding of systems and processes, particularly in the area of order processing
- Advanced knowledge of SAP, especially the SD module; knowledge of Salesforce is an advantage
- Basic understanding of IT project management; initial professional experience in this field is beneficial
- Strong stakeholder management skills and excellent communication abilities, combined with a high level of assertiveness and team spirit
- Flexibility, initiative, and a reliable, independent working style
- Fluent English and good German skills, both written and spoken
Benefits
- Flexible working hours model with the option for remote work (hybrid model)
- Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
- A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
- True to the motto "Make yourself grow!" we support your personal and professional development
- Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.
Customer Support position at JUSTROCKET in Cluj - Napoca, aiding property managers with innovative solutions. Responsibilities include processing calls, editing tickets, and creating support content.
Event Management and Support Specialist working with corporate banking clients on event lifecycle from planning to delivery. Responsibilities include technical support and communications through the Eventogy platform.
Customer Service Specialist providing support for Video Teleconferencing technology to Defence customers. Ensuring exceptional service delivery and resolving technical challenges in Canberra or Sydney.
Business Relationship Support Specialist managing a complex portfolio of customers and ensuring compliance with finance policies. Collaborating with various teams to facilitate customer onboarding and process improvements.
Business Relationship Support Specialist in CIB Middle Office supporting Fund Finance at Wells Fargo. Coordinating loan documentation and closing tasks while ensuring timely client delivery.
Student Assistant in Customer Service supporting daily operations and handling national and international orders. Collaborating closely with the team for customer inquiries.
Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
TD
Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.