Kroo is a bank with a conscience.
A bank built to change banking.
For good.
Forever.
That’s built for today’s culture.
And fit for today’s climate.
A bank for good.
Where people, planet, and profit can peacefully coexist.
Apply today for a feature-packed online current account.

Kroo Bank

Browse and apply for open jobs at Kroo Bank.

financial-crime

Kroo Bank is an award-winning digital bank that offers a simple and efficient online banking experience for retail customers. It provides competitive interest rates on current account balances, allowing customers to earn interest similar to a savings account. Kroo ensures a seamless and intuitive banking experience with features such as real-time spending insights, zero fees on spending abroad, and robust security measures including biometric authentication. The bank also offers personal loans and overdrafts to eligible customers and is protected by the Financial Services Compensation Scheme for deposits up to £85,000. With a high customer satisfaction rating on platforms like Trustpilot, Kroo Bank aims to simplify banking and provide financial peace of mind to its customers.

Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. That’s built for today’s culture. And fit for today’s climate. A bank for good. Where people, planet, and profit can peacefully coexist.

Apply today for a feature-packed online current account.

We’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.

We’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behavior and how to deliver the best customer experience.

We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

KYC – Financial Crime Specialist

KYC & Financial Crime Specialist working for a fintech social bank in Manchester. Focused on customer behavior, compliance, and risk assessment to enhance the customer experience.

people-operations

At Kroo, we’re building a bank that’s simple, transparent, and genuinely good for people - our customers *and* our team. Our People function is small but mighty: a close-knit group that thrives on collaboration, creativity, and getting things done. We move fast, support each other, and have a real impact on how the business grows and how our culture evolves.

We’re looking for someone who’s proactive, curious, and full of energy - someone who enjoys variety, takes initiative, and isn’t afraid to roll up their sleeves. You’ll be part of a team that values fresh ideas, cares deeply about doing things the right way, and loves finding smart, human ways to make Kroo an even better place to work.

**How you will contribute:**

**Recruitment & Onboarding**
- Support with full-cycle recruitment interview scheduling, and candidate communications.
- Oversee onboarding and offboarding processes, ensuring smooth transitions and consistent employee experience.
- Collaborate with IT and People Ops to ensure smooth onboarding setup (equipment, access, workspace) for new joiners.

**Culture, Engagement & Communications**
- Develop and deliver employee engagement initiatives, including surveys, recognition programmes, and wellbeing events.
- Own the organisation and delivery of company-wide communications and events, including the fortnightly all-hands meeting.
- Play an active role in the Diversity & Inclusion Committee, driving data-led strategies and inclusive initiatives.**

**Office & Facilities Management**
- Oversee office and facilities operations across London and Manchester, ensuring safe, efficient, and engaging workplaces.
- Serve as the first point of contact for employee and office queries, ensuring clear communication and prompt resolution.
- Ensure smooth delivery of post, couriers, and general office admin.
- Manage logistics for internal and external company events and initiatives.

**People Operations & Policy Management**
- Support with the policy management process, maintaining the policy calendar, ensuring adherence to review cycles, and facilitating committee approvals.
- Partner with Risk & Compliance to embed training and process adherence for key policies (e.g. anti-bribery, conduct rules, conflicts of interest).
- Maintain and continuously improve key people operations workflows including joiners-movers-leavers, probation tracking, L&D budget tracking, and employee handbook updates.
- Oversee HR vendor management and procurement, negotiating contracts and coordinating renewals through the budget approval process.

**Compensation, Benefits & Data Management**
- Maintain data-driven frameworks, including salary matrices aligned to competencies and operational performance.
- Support with data analysis to inform decisions on employee benefits, engagement, and cost efficiency.
- Support monthly payroll preparation and benefits administration, ensuring accuracy and compliance.

People Operations Associate

People Operations Associate managing recruitment, onboarding, and employee engagement initiatives for Kroo Bank. Supporting a diverse and inclusive workplace in a hybrid setting.

analyst

• Develop the credit decisioning ruleset and scorecard, expanding strategies to suit specific customer groups
• Manage the dynamic pricing modelling alongside credit profiles, to ensure our customer offer is competitive and performs over time
• Oversee the affordability assessment, using Open Banking transaction analytics to validate specific customer circumstances, and identify vulnerability markers
• Monitor cohort performance over time, being able to measure and explain variances. This end-to-end view of the credit lifecycle will also include input to the collections strategies and success metrics.
• Monitor our forbearance and arrears effectiveness strategies and provide insight into measurement and  improvement approaches.
• Explain and present the credit performance amongst the team and to business stakeholders
• Support policy and procedure development within the lending team

Credit Risk Analyst

Credit Risk Analyst developing credit decisioning rules and pricing models for lending at Kroo. Collaborating with teams to enhance customer offers and drive performance improvement.

Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. That’s built for today’s culture. And fit for today’s climate. A bank for good. Where people, planet, and profit can peacefully coexist. Apply today for a feature-packed online current account.

Kroo Bank

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